Devices get to the right place, on time and are
immediately ready to use.
If there’s one thing that will frustrate your customers’ employees, it’s their devices not being delivered as promised. Any delay is also lost productivity for their business.
5i has a mature logistics capability, which ensures devices get to the right place, on time and that they are immediately ready to use.
Devices may be received by a specified customer staff member, who distributes them to users, or 5i can take care of this task. Our staff will ‘walk the floors’, delivering devices to staff at their desks. While meeting with users, we will help familiarise them with their device, as well as provide training, user manuals and support contacts.
Any devices and accessories we need to pick up and return to our facility are managed in much the same way, with careful planning, asset management and good communication throughout.
- Devices received and distributed by customer or by us
- Training, user manuals and support contacts provided
- CMDB updated to support communication
- Collection of old devices professionally managed