Field services

A nationwide team of directly employed, highly skilled engineers
providing on-site resolutions to complex technical challenges.

When complex IT environments fail, it sometimes takes a pair of skilled eyes and hands to be physically present to deliver a fix. Many of our partners won’t want to permanently employ that resource but will require a fast resolution when an incident occurs.

5i directly employs 150 highly-skilled, IT engineers located across the UK and Ireland who can rapidly deploy to your customers’ sites. The team incorporates a wide-range of technical skills and vendor accreditations, and are security cleared to work on sensitive military and government projects.

5i engineers provide rapid support, wherever they’re required. When an issue is identified that requires an engineer to visit your site, we identify the nearest, appropriately skilled engineer, communicate your requirement and despatch them. Our field service SLAs start from a 4-hour onsite fix.

Pre-identified parts will be despatched at the same time as the engineer. Where parts are not identifiable in advance, the engineer attending the site will define what is needed. Parts can then be rapidly ordered and despatched, arriving as soon as the same day.

5i has extensive experience of delivering on-site technical resource to challenging customer environments. Our ongoing investment in training, logistics and infrastructure ensures we provide the solutions you need, quickly and first time.


Technical features

  • All technical challenges addressed
  • Essential parts delivered at pace
  • Issues resolution and project roll out
  • Ongoing investment in training and logistics

Our customers combine our Field Services with

the following 5i services

> Remote monitoring

Monitoring your IT infrastructure 24/7 to maximise service availability.

> On-site support

Skilled technical staff, embedded directly on customer sites.

> Systems management

Expert technical resource to provide comprehensive system management and rapid issue resolution

5i helps partners broaden their proposition, generate additional revenue and increase customer loyalty through a wide range of IT managed services.

Call to speak to one of our experts today on 0118 988 5558 or sign up now.

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