On-site Support

Skilled technical staff, embedded directly
on customer sites.

Recruiting and retaining the technical skills you need to support your customers can be a huge challenge. Skills are in short supply, training is expensive and you’d need to maintain cover for a wide range of complex issues and systems throughout the year.

For customers who want you to provide an on-site IT resource, 5i enables you to provide the skilled staff required, embedded directly on their sites, without you having the responsibility of recruiting and employing the staff needed.

By leveraging 5i’s deep pool of talent, you gain the IT resource your customers need. By embedding the resource on their sites, their employees will get to know the staff and can easily speak face to face with them. 5i will manage recruitment, training and ensure adequate cover during employee sickness or holidays.

The 5i team will be dedicated to working exclusively for your customers and will be fully trained to take care of all their hardware, software and OS support requirements, thanks to the strategic partnerships we maintain with all major IT vendors.

The resource we supply can rapidly scale to suit changing needs, thanks to the range and number of technical resources within 5i. This includes a nationwide field engineering team, senior specialist personnel who can be deployed to sites to resolve even the most challenging issues.

5i has been delivering technical resources on customer sites for many years. We have a long-serving, stable team, supported by mature processes that are fully ISO accredited and conform to ITIL standards.


Technical features

  • Specific staff members dedicated to your customers’ business
  • Full range of further specialists available
  • Rapid scaling to deliver strategic projects
  • ISO accredited and work to ITIL standards

Our customers combine our On-site Support services with

the following 5i services

> Remote monitoring

Monitoring your IT infrastructure 24/7 to maximise service availability.

> Systems management

Expert technical resource to provide comprehensive system management and rapid issue resolution

> Field services

A nationwide team of directly employed, highly skilled engineers providing on-site resolutions to complex technical challenges.

5i helps partners broaden their proposition, generate additional revenue and increase customer loyalty through a wide range of IT managed services.

Call to speak to one of our experts today on 0118 988 5558 or sign up now.

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